Terms & Conditions

Introduction – Important please read carefully

The following terms and conditions apply between ‘you’ the user of this website and Solway Equestrian, the owner and operator of this website on which we supply any of the products listed on our website www.solwayequestrian.com. There terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Please read these Terms and Conditions carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to fully comply and be bound by these Terms and Conditions.  If you do not agree with our Terms and Conditions, you must stop using this website immediately.  Nothing in these terms affects your statutory rights.

We reserve the right to change the contents of this website, including these Terms and Conditions, at any time without notice. It is your responsibility to ensure that you are aware of any changes. Your use of the website after a change has been posted will signify your acceptance of the modified Terms and Conditions

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs.  We will try to ensure that this is for the shortest time possible.

 

SECTION 1 – DEFINITIONS

“Contract” means the contract between us and you for the sale and purchase of the Products in accordance with these Terms;

“Product” means a product set out in the Order;

“Order” means your order of the Products submitted by you online via the Website;

“Terms” means these terms and Terms as amended from time to time in accordance with clause 9.1;

“We/our/us” means Solway Equestrian

“Website” means the website located at www.solwayequestrian.com or any subsequent URL which may replace it;

“You/your” means the person who purchases Products from us using the Website.

1.2 In these Terms, the following rules apply:

1.2.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

1.2.2 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

1.2.3 This agreement shall be binding on, and ensure to the benefit of, the parties to this agreement and their respective personal representatives, successors and permitted assigns, and references to any party shall include that party’s personal representatives, successors and permitted assigns.

1.2.4 A reference to writing or written includes email.

1.2.5 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – COPYRIGHT & TRADEMARK

Solway Equestrian is a registered Trademark Act 1994 of Great Britain and Norther Ireland. All copyright and other intellectual property rights relating to this website and its content, including images, text and any other material are owned or registered by Solway Equestrian.

Section 4 – ACCURACY OF PRODUCT INFORMATION

We take reasonable effort to ensure that content on this site is complete, accurate and current. Despite our efforts, however, the information on this site may occasionally be inaccurate, incomplete or out of date. Products included on the site may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice.

We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Images are for illustration purposes only. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Section 5 – DISCLAIMER OF CONTENT

Whilst we have taken all reasonable steps to ensure the accuracy of the information on this website, it is provided on an “as is” basis and we give no warranty regarding the accuracy of the content of this website.

Any advice given on this website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.

 

SECTION 6 – INTELLECTUAL PROPERTY & ACCEPTABLE USE

All Content included on the Website, unless uploaded by Users, is the property of SOLWAY EQUESTRIAN, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission from Solway Equestrian.

 

SECTION 6 – PROHIBITED USE

You must not use the Website for any of the following purposes:

in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;

in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, British or national regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 7 – PAYMENT & Account information

Solway Equestrian accept payment via PayPal. Unfortunately, we do NOT accept payment via cheques or postal orders. If you wish to pay via bank transfer please email your enquiry to info@solwayequestrian.com

Upon receiving your order, a standard pre-authorisation check on your with paypal will be carried out, to ensure there are sufficient funds in the account for the transaction. Goods will not be dispatched until this check has been completed. Your paypal account will be debited once the order has been accepted.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 8 – CHANGES TO SERVICES, INFORMATION & PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 9 – YOUR REGISTRATION ACCOUNT

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

 

SECTION 10 – OUR CONTRACT

The information you provide when placing an order is for billing and delivery purposes or for contacting you with any query we may have.  When placing an order with us you will be sent an email confirming receipt of the order and your order details. A contract between you and Solway Equestrian will only take place once the order has been accepted, processed and items have been dispatched. Once your order has left our warehouse you will receive another email, confirming your order has been dispatched.

Solway Equestrian retains the right to refuse any request or order made by you.  If your order is accepted you will be informed by confirmation email.

Any emails, calls and messages/correspondence on social media sites with customers both B2C (business to customers) and B2B (business to business) are for discussion purposes only and can not be used to create a binding contract.

 

SECTION 11 – AVAILABILITY

All items shown as ‘in stock’ will normally be delivered within a standard delivery timescale of 3 – 5 working days, however, Solway Equestrian will not be responsible for any postal / courier delays, which would be out of our control. You will receive a shipping conformation with courier and tracking information and it is up to you the customer to track your parcel and as soon as your parcel has been despatched is then out of Solway Equestrians control and Solway Equestrian will not accept any responsibility.

 

SECTION 12 – PROMOTIONAL

Solway Equestrian may offer promotional discount codes to our customers via our website or through our social media pages. The conditions of use relating to any discount code will be specified at the time of issue, so please read any accompanying information thoroughly before using your discount code.  Only one promotional discount code can be applied per order. We reserve the right to vary these conditions.

 

SECTION 13 – POSTAGE & PACKAGING

Please refer to our section on Postage and Packaging for further information – click here

 

SECTION 14 – RETURNS POLICY

You must comply with our returns policy for us to issue a refund or exchange. If any of the below policies are not fulfilled no refunds of exchanges will be issued.

Items must be returned within 15 days or receipt

Items must be unused, unworn, an unwashed

Items must contain all original tags

The customer is responsible for the postage and cost of the return

Please ensure your return parcel is tracked for your record of  proof of purchase and delivery as we will take no responsibility if we do not receive your returned item.

If items return damaged, dirty, washed, bad condition, worn, no tags there will be NO REFUND issued

Horse wear – if any products have been tried on your horse then the item will be non – returnable and non refundable.

Refunds will be processed within 15 days of receiving your return items.

Not all of  our products are returnable – here is a list of non returnable & non refundable items due to hygiene reasons.

HORSE WEAR if tried on your horse

HEAD WEAR – any hats, head bands or caps

Socks and under wear

For further information please refer to our Returns page – click here

 

SECTION 15 – INTERNATIONAL SHIPPING DISCLAIMER

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. These additional costs are for the buyer to pay for and Solway Equestrian will take no responsibility for this.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

 

SECTION 16 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 17 – USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 18 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Security & Privacy Policy. To view our Security & Privacy policy, click here.

 

SECTION 19 – ERRORS & INACCURACIES

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, images, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 20 – LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Solway Equestrian, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 21 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 22 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 23 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.

 

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 25 – COMPLAINTS POLICY

If we fail in meeting our high standards of customer services please do not hesitate to contact us via email or by post to Solway Equestrian, Solway Barn, Carlisle, Cumbria, CA5 6AF and/or email info@solwayequestrian.com.

We aim to acknowledge your communication and to start our investigations within five working days following our receipt of it. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.

 

SECTION 26 – CONTACT DETAILS

Solway Equestrian, Solway Barn, Carlisle, Cumbria, CA5 6AF and it operates the Website www.solwayequestrian.com. The registered VAT number is 254253123

You can contact Solway Equestrian by email on sales@solwayequestrian.com